Refund policy

Refund & Return Policy

We want you to be happy with your purchase from Southern Thread Company. If you have an issue with your order, please contact us within 30 days of receiving your item to request a return. 

To be eligible  foe a return, your item must be unworn, unused, and in the same condition in which you received it, with tags and original pac paging when applicable. Proof of purchase may also be required.

Starting a Return
Before sending any item back, please contact us at paulmanning16@yahoo.com. If your return is approved, we will provide return instructions and the appropriate return address. Please do not send a return to an address without contacting us first. Customers are responsible for return shipping cost unless the item  received was damaged, defective, or incorrect. 

Order Cancellations

Orders may be canceled within 1 hour of purchase, provided the order has not already been fulfilled.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and work to make it right

Exceptions
Certain items may not be eligible for return, including personalized items, gifts cards, final sales items, and other products specifically marked as non-refundable. Please contact us with any questions about a particular item. 

Exchanges

If you would like a different size, color, or item, please contact us. Availability may very.

Refunds
Once an approved return has been received and inspected, we will notify you the status of your refund. If approved, the return will be issued to your original payment method. Your bank or credit card company may require additional processing time before the refund appears. 

If you have any questions about a return or refund, contact us at

paulmanningq16@yahoo.com